Customer Success Manager

The Customer Success Manager serves as the primary post-sale point of contact, driving customer success by cultivating long-term partnerships and ensuring full value realization from Trellix's cybersecurity products. This role balances high-level customer support with business growth opportunities through upselling, cross-selling, and revenue retention. The position requires acting as a trusted advisor to help customers achieve their business and technical outcomes while coordinating across internal departments to handle escalations and drive product adoption.