Customer Success Manager

The Customer Success Manager at Fitch Solutions in Frankfurt drives client adoption, retention, and growth by building trusted relationships and ensuring clients achieve their business objectives. The role involves developing strategic account plans, monitoring account health, and collaborating cross-functionally to deliver exceptional client outcomes. It requires regular engagement with clients, including conducting QBRs/EBRs and supporting onboarding and renewal processes. The position also involves identifying upsell opportunities and fostering client advocacy within the financial market intelligence space.