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© All Rights Reserved. ApplyBlast.com
Critical Start
The Customer Success Manager at Critical Start guides customers through their post-sales journey, ensuring they achieve desired outcomes and receive ongoing value from the company's cybersecurity solutions. This role involves building strong relationships, conducting regular business reviews, and collaborating with internal teams to improve service offerings. The position focuses on delivering measurable results, managing risks, and supporting process improvements to enhance the overall customer experience.
Critical Start is a US-based cybersecurity firm specializing in managed detection & response (MDR) and incident response. It delivers 24x7, AI-accelerated yet human-validated detection, investigation, and response across IT and operational technology (OT) environments to cut through alert noise and remediate real threats. Their SLA-backed service blends automation with analyst validation to take trusted action and reduce organizational risk. Critical Start positions itself as a strategic partner to enhance security posture and achieve measurable risk reduction.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Critical Start.