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Customer Success Manager at Druva - ApplyBlast

Customer Success Manager

Druva

10 hours ago

3.8 on Glassdoor

Pune, Maharashtra, India

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Success Manager at Druva ensures the success of core Mid-market and SMB customers by leveraging product knowledge, project management, and empathy to drive satisfaction and retention. This role involves conducting technical reviews, developing long-term account plans, and collaborating cross-functionally to resolve customer issues and expand revenue. The position requires managing the proactive customer lifecycle, tracking key metrics, and fostering strong stakeholder relationships to achieve net retention goals.

Responsibilities

Ensure success of Mid-market and SMB customers through product knowledge and project management
Conduct technical reviews of customer infrastructure and recommend optimal product usage
Develop long-term relationships with stakeholders and manage proactive customer lifecycle

Skills

About Druva

druva.com

Headquarters

Santa Clara, California, United States

Company Size

1001-5000 employees

Founded

2008

View Profile

Druva is a cloud-native, fully managed SaaS platform—branded as the Resilience Cloud—that delivers AI-powered data security, backup, recovery, cyber resilience, and identity resilience for enterprises. It unifies protection across endpoints, SaaS apps, cloud workloads, and data centers, with AI-driven capabilities (including the Dru Metagraph intelligence layer) to detect threats, govern AI workflows, and accelerate ransomware recovery. Druva's scalable, zero-infrastructure model enables organizations to eliminate legacy backup complexity while achieving cyber resilience across the enterprise.