Customer Success Manager

The Customer Success Manager role focuses on building relationships with skilled nursing facilities in the New Orleans metro area, establishing trust with administrators and directors of nursing, and facilitating alignment calls with clinical and revenue operations teams. This position emphasizes creating a non-marketing, partner-like presence to help facilities access in-house physiatry services. The role involves regular visits to facilities, maintaining a clean pipeline in HubSpot, and ensuring smooth handoffs for booked calls.