meltwater
The Customer Success Manager at Meltwater is responsible for managing a portfolio of customers, ensuring their success, engagement, and retention through strategic guidance and product adoption. The role involves collaborating with cross-functional teams to identify upselling opportunities, monitor customer health, and conduct training sessions to maximize value delivery. This position requires a proactive approach to managing at-risk accounts and leading executive business reviews to align on strategic priorities.
Headquarters
San Francisco, California, United States
Company Size
1001-5000 employees
Founded
2001
Meltwater is a global SaaS company that provides AI-powered media, social, and consumer intelligence to help organizations monitor and analyze news and online conversations. Its platform aggregates news, social media, and public data to deliver media monitoring, social listening, PR measurement, competitive and consumer insights, influencer identification, and reporting. Meltwater serves PR, communications, marketing and insights teams with dashboards, alerts and workflow tools to measure impact and guide strategy. The company emphasizes AI-driven analysis, broad channel coverage, and integrations to support reputation management and data-driven decision making.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for meltwater.
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