Customer Success Operations Lead (Gainsight)
Marcura
About this role
The Customer Success Operations Lead at PortSpend Management focuses on optimizing customer success strategies by leveraging Gainsight. The role involves managing operational processes to enhance customer relationships and retention in the maritime industry.
Skills
Qualifications
About Marcura
marcura.comMarcura is a leading provider of maritime solutions, supporting the transportation of a third of the world’s commodities. Collaborating with 950 shipping companies across 53 countries, Marcura processes approximately $21.6 billion in maritime payments and facilitates around 200,000 port calls each year. The company is dedicated to offering expert services that meet the needs of the maritime industry, ensuring efficiency and reliability in global shipping operations.
About Marcura
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$78k – $105k
per year