Customer Success Operations Lead - Rapidly Growing AI AdTech/MarTech Startup - Salesforce Ventures

three pillars

9 hours ago

New York City, NY

Hybrid

Full Time

Senior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

A Customer Success Operations Lead at Loxo builds the foundational systems and workflows that power how the company delivers customer value at scale. This role focuses on turning CS strategy into operational reality by creating intelligence, health signals, and automation that enable CSMs to manage complex relationships efficiently.

Skills

Qualifications

5+ years of experience in Customer Success Operations, Revenue Operations, or Customer Success LeadershipProven experience building or evolving CS operations in early-stage or fast-scaling environmentsStrong systems thinker with hands-on experience designing workflows, automation, and data-driven processesComfortable working with product usage data, customer signals, and cross-functional stakeholdersHighly collaborative, with experience working cross-functionally across Product, Sales, CS Ops, Growth, Services and Sales

About three pillars

threepillars.org

Three Pillars Senior Living Communities is a mission-driven provider of senior living services with a storied history dating back to 1905. The organization has served thousands of families and residents, underscoring a long-standing commitment to compassionate elder care. Emphasizing quality care and community, Three Pillars focuses on supporting aging well across its communities. Their website serves as the hub for information on living options, services, and the organization’s legacy of service.