Customer Success Operations Manager
Portless
About this role
A Customer Success Operations Manager at a logistics and supply chain company oversees and improves customer success processes. The role involves analyzing operational data, optimizing workflows, and supporting customer satisfaction and retention.
Skills
About Portless
portless.comPortless is a 3PL and direct-to-consumer shipping fulfillment partner for retail, e-commerce, and apparel brands. It ships globally to over 55 countries, delivering orders directly to customers' doors to improve cash flow and drive revenue growth—promising up to a 10x boost for brands. The platform emphasizes tariff optimization and strategic use of shipping regulations to your advantage, helping brands navigate international logistics. Portless positions itself as an elevated 3PL fulfillment and DTC shipping solution with global coverage and streamlined operations.
About Portless
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$75k – $99k
per year