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© All Rights Reserved. ApplyBlast.com
Engageware
The Manager of Customer Success leads the regional customer success strategy, ensuring customers achieve measurable value while driving retention, expansion, and long-term relationships. This role combines regional leadership, operational excellence, and team development to manage the overall health and performance of the regional customer portfolio. The position serves as a bridge between the global organization and regional teams, adapting strategies to local market dynamics while focusing on key metrics like NRR and executive engagement.
Headquarters
Tewksbury, Massachusetts, United States
Company Size
201-500 employees
Founded
2000
Engageware is an AI-powered customer engagement platform purpose-built for regulated industries such as financial services and telecom. Its integrated suite combines conversational and agentic AI, appointment scheduling, and knowledge management to help enterprises automate customer journeys, reduce cost-to-serve, and maintain compliance. Engageware's solutions — including the Aivo Suite, appointment management, and knowledge tools — enable organizations to convert demand, resolve issues digitally, and deliver measurable outcomes at scale.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Engageware.