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© All Rights Reserved. ApplyBlast.com
penbrothers
The Customer Success Representative serves as the primary point of contact for inbound customer inquiries, billing, and account management for a remote-first application performance monitoring company. This role involves independently resolving technical and administrative issues, managing account health, and identifying opportunities for upgrades or churn mitigation. The position requires strong critical thinking, autonomy, and the ability to collaborate with distributed engineering and support teams across global time zones.
Headquarters
Legaspi Village, Metro Manila, Philippines
Company Size
201-500 employees
Founded
2014
Penbrothers helps companies build and manage remote teams in the Philippines by providing end-to-end offshore hiring, HR, payroll, and operational support. They recruit and onboard Filipino talent, handle compliance, benefits, and ongoing people operations so clients can scale distributed teams quickly and cost‑effectively. Penbrothers positions itself as a partner for long‑term success, delivering Day‑1‑ready staff and managed offshore teams tailored to startups and growing businesses.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for penbrothers.
penbrothers didn’t post a salary, so this is our estimate from similar listings.