Customer Success Retention Team Leader (m/f/d)
Booksy
About this role
Looking for a Mid-Senior level Customer Success Retention Team Leader to oversee customer retention strategies within the Customer Success department. The role involves managing client relationships and leading a team to enhance customer satisfaction and loyalty.
Skills
About Booksy
booksy.comBooksy is an online booking platform for beauty services that helps people find and schedule appointments with professionals. The platform connects users with hair stylists, barbers, beauticians, and other beauty specialists, letting them compare prices, read reviews, and check availability. Customers can book appointments online for services like hairdressing, manicure, spa, and massage, all in one place. Vendors and salons can manage bookings, showcase profiles, and grow their client base through Booksy’s marketplace.
Recent company news
The Leamington Observer10 Best Barber Booking Apps for 2026
Dec 18, 2025
MediumStefan Batory of Booksy: “Why feeling beautiful will be easier to achieve when you are in balance”
Jun 14, 2020
PR NewswireBooksy Acquires Kiute, Hires Proven Partnerships & Corporate Development Leader
Nov 30, 2021
VerdaneVerdane intends to acquire a portfolio of 3 European technology companies from VNV Global
Feb 23, 2024
TechCrunchBooksy, the mobile-first booking app for appointment-based businesses, raises $4.2M
Mar 2, 2017
About Booksy
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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