Customer Success Specialist (m/w/d) für Deutschland
Pennylane(18 days ago)
About this role
Als Mitglied des Customer Support Teams bei Pennylane in Deutschland unterstützt du Steuerberater und deren Mandanten bei der Nutzung der Buchhaltungs- und Finanzsoftware. Du beantwortest Anfragen per Chat und Telefon, begleitest Onboarding und sorgst für die Lösung von Bugs und Nutzerproblemen. Die Rolle trägt zur Verbesserung der Produktqualität und Kundenzufriedenheit bei und arbeitet eng mit Produkt- und Technikteams zusammen.
Required Skills
- Customer Support
- Onboarding
- Chat Support
- Phone Support
- Ticketing
- Bug Identification
- Accounting Knowledge
- Bug Escalation
- Product Knowledge
- Proactive Outreach
+1 more
About Pennylane
pennylane.techPennylane is a fintech accounting platform that helps small and mid-sized businesses and their accountants manage bookkeeping, invoicing, payments and cash flow. It combines cloud accounting software with bookkeeping services, bank and payment integrations, and automation to reduce manual data entry and speed up reconciliation. The product includes collaborative workflows, real-time dashboards, reporting and cash‑flow forecasting so companies and their accountants can work together more efficiently. Headquartered in France, Pennylane has expanded into other European markets such as Germany.
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