Customer Success Specialist
Billshark
About this role
A Customer Success Specialist will handle customer interactions, improve customer experience, and support team growth initiatives. The role involves managing tickets, maintaining customer satisfaction metrics, and collaborating with different teams to ensure excellent service.
Skills
About Billshark
billshark.comBillshark is a consumer-focused bill negotiation service that helps people and small businesses lower recurring expenses like cable, internet, phone and subscription bills by negotiating with providers on their behalf. Customers submit bills through the website or app, and Billshark combines human negotiators with data-driven tactics to identify discounts, credits, or better plans. They work on a contingency basis—charging a fee only if they successfully reduce your bill—and also offer ongoing monitoring and subscription cancellation help to capture future savings. The service emphasizes easy online onboarding and no upfront costs.
About Billshark
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Billshark.
Salary
$69k – $92k
per year