Customer Success Specialist

The Customer Success Specialist at New Reach serves as the primary point of contact for new members, guiding them through their first six weeks to ensure a strong start and sustained engagement. This role involves proactive outreach to a high volume of members via calls, texts, and emails to share resources, track progress, and celebrate achievements. The specialist collaborates with internal teams to enhance the member experience and supports the sales process to help prospective members achieve their goals.