freightos
The Customer Success Specialist will own the post-onboarding lifecycle for enterprise accounts in the European region, driving user adoption, platform value realization, and cross-functional coordination. This role serves as the primary point of contact for complex technical issues, ensuring seamless customer experiences and protecting revenue streams through deep product expertise. The specialist will also lead enablement and training sessions while translating customer insights into structured feedback for internal teams.
Freightos is an online freight shipping marketplace and platform that digitizes global freight procurement. It provides real-time rate comparisons, instant quotes, and online booking across air, ocean, and other freight modes, supported by products like Freightos Marketplace, Terminal, and WebCargo. The platform serves importers, exporters, forwarders, and carriers with market intelligence, quotes, and procurement tools.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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