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Customer Success Specialist at Papa - ApplyBlast

Customer Success Specialist

Papa

30 days ago

Remote

Full Time

Junior

0 applicants

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About this role

The Customer Success Specialist serves as the primary point of contact for Papa members, providing compassionate support for scheduling, service inquiries, and issue resolution. This role involves guiding members through available benefits, managing escalations, and maintaining accurate records to ensure a high-quality, empathetic customer experience. The position requires strong communication skills and the ability to handle sensitive information in a remote, US-based setting.

Responsibilities

Answer inbound member calls and provide compassionate support
Assist with scheduling visits and resolving real-time concerns
File member complaints and coordinate escalations to support teams

Skills

About Papa

papa.com

Headquarters

Miami, Florida, United States

Company Size

501-1000 employees

Founded

2017

View Profile

Papa is a care-as-a-benefit company that connects older adults and families with vetted companions (“Papa Pals”) who provide non-medical support and social connection. Working with health plans and employers, Papa delivers in-person and virtual visits for companionship, transportation, household help, and tech assistance to help members age in place and stay engaged. Their benefit-integrated model aims to reduce isolation, improve member outcomes, and scale affordable, person-centered support across communities.