Customer Success Specialist

The Customer Success Specialist at Solar Alternatives serves as the primary point of contact for customers, handling inbound calls, texts, and emails to resolve issues, book appointments, and provide project updates. This role involves troubleshooting basic system issues, managing warranty claims, and ensuring accurate records in the CRM and field-service software. The specialist collaborates with various teams to address complex technical, billing, or sales issues while maintaining a high level of customer satisfaction.