Customer Success Team Manager | Enterprise
Docplanner
About this role
A Customer Success Team Manager leads and develops the enterprise customer success team, focusing on driving adoption, retention, expansion, and customer satisfaction in a SaaS environment. The role involves engaging with enterprise clients, collaborating with product teams, and monitoring key performance indicators to ensure successful customer journeys.
Skills
About Docplanner
docplanner.comDocplanner Group is a global healthcare technology company that connects patients with medical professionals through online profiles and appointment booking. Its platform combines patient-facing services (search, reviews, online booking, telemedicine) with tools for clinics and doctors (practice management, scheduling, patient communication and marketing). Operating across multiple countries under brands like Docplanner/Doctoralia, it helps providers digitize workflows and helps patients find, book, and consult with trusted clinicians.
About Docplanner
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$115k – $146k
per year