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© All Rights Reserved. ApplyBlast.com
Hopper
A Travel Operations Specialist at Hopper manages complex customer escalations across air, hotel, and fulfillment channels, serving as the primary resource for high-stakes travel disruptions. The role requires deep travel industry knowledge to interpret advisories, coordinate workflows, and resolve escalated concerns involving intricate bookings and regulatory rules. Candidates act as the go-to expert for the customer service team, ensuring trust and loyalty while navigating real-time priorities and scheduling changes.
Hopper is a travel booking platform that helps users plan and reserve hotels, homes, flights, car rentals, and other travel essentials. It emphasizes getting the best price on hotels, homes, flights, and car rentals for travelers. With a community of about 120 million travelers, Hopper positions itself as a comprehensive travel-planning and savings companion. The platform combines discovery, price comparison, and booking tools to streamline trips and maximize value across destinations.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Hopper.
29% above the average for this role