Customer Success

This role involves managing long-term relationships with international enterprise customers to ensure retention, satisfaction, and service adoption across connectivity, cloud, cybersecurity, IoT, and SD-WAN services. The professional acts as the primary point of contact for senior decision-makers, overseeing service performance, resolving escalations, and driving continuous improvements. The position requires guiding customers through the service lifecycle, supporting contract commitments, and contributing to financial performance through commercial awareness.