Customer Success

This role involves managing long-term relationships with international enterprise customers to ensure retention, satisfaction, and service adoption across connectivity, cloud, cybersecurity, IoT, and SD-WAN services. The professional will oversee service performance, drive improvements, resolve escalations, and guide customers across multiple global regions while supporting contract commitments and financial performance. The position requires acting as the primary point of contact for senior customer decision-makers and contributing to commercial growth through service optimization and cross-selling opportunities.