Customer Success

The Customer Success professional manages long-term relationships with international enterprise customers to ensure retention, satisfaction, and service adoption across connectivity, cloud, cybersecurity, IoT, and SD-WAN services. This role involves overseeing service performance, driving continuous improvements, resolving escalations, and guiding customers across multiple global regions. The position requires acting as the primary point of contact for senior decision-makers while supporting contract commitments and contributing to financial performance through commercial awareness.