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Customer Success at Salesforce - ApplyBlast

Customer Success

Salesforce

1 month ago

5.0 on Glassdoor

Chicago, Illinois, United States

Hybrid

Full Time

Senior

0 applicants

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About this role

This role serves as the strategic partner and primary point of accountability for the success of complex MuleSoft enterprise customers, focusing on driving adoption, optimization, and expansion of API-led connectivity. The position requires orchestrating relationships, demonstrating ROI, and acting as the voice of the customer to ensure long-term value realization and business growth. Success in this role involves partnering with senior executives and cross-functional teams to remove barriers and identify new integration opportunities.

Responsibilities

Serve as strategic partner and point of accountability for complex MuleSoft enterprise customers
Drive platform adoption, optimization, and expansion of API-led connectivity across the enterprise
Demonstrate quantifiable business impact and ROI to secure renewals and drive contract expansion

Skills

About Salesforce

salesforce.com

Headquarters

San Francisco, California, United States

Company Size

10001+ employees

Founded

1996

View Profile

Salesforce is the #1 AI CRM, helping companies become Agentic Enterprises where humans and AI agents drive customer success together on a unified AI, data, and Customer 360 platform. Its product portfolio includes Agentforce, Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Tableau, Slack, MuleSoft, and AgentExchange (formerly AppExchange), spanning industries from financial services to healthcare to retail. Businesses use Salesforce to manage customer relationships, automate workflows, deploy AI agents, and deliver personalized experiences at scale across every channel.

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