Customer Success

This remote, full-time Customer Success role in France involves managing the end-to-end onboarding journey for patients, from initial purchase through telehealth scheduling and impression kit delivery. The position requires handling a high-volume caseload, resolving patient inquiries across multiple channels, and coordinating with internal teams to ensure timely service delivery. The role focuses on maintaining patient privacy, documenting interactions accurately, and identifying process improvements to enhance the overall customer experience.