Customer Support Advisor
CollegeSource
About this role
A Customer Support Advisor at Tes provides support to customers via email, phone, and webchat, ensuring their issues are resolved smoothly and maintaining high service standards. The role involves building strong relationships, capturing feedback, and supporting the company's commitment to delivering excellent EdTech solutions to educators worldwide.
Skills
About CollegeSource
collegesource.comCollegeSource builds software for higher education institutions to manage academic catalogs, transfer credit articulation, and degree-audit processes. Its product suite includes Acalog for online catalog publishing, u.achieve for degree audit and transfer articulation, and the Transfer Evaluation System (TES) to automate transfer credit evaluations. Colleges and universities use CollegeSource to centralize curriculum management, accelerate transfer evaluation, and improve advising and enrollment outcomes. The company focuses on configurable, scalable platforms that reduce manual work and help institutions meet policy and accreditation needs.
About CollegeSource
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for CollegeSource.
Salary
$25k
per year