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Customer Support Agent – Dutch Speaker at South East Water - ApplyBlast

Customer Support Agent – Dutch Speaker

South East Water

1 month ago

3.2 on Glassdoor

Remote

Full Time

Junior

1 applicant

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About this role

A Dutch-speaking Customer Support Agent will serve as the first point of contact for hotel customers, assisting them with platform navigation, answering questions, and resolving common issues. This fully remote role involves handling customer inquiries via phone, WhatsApp, chat, and email while maintaining accurate records in HubSpot. The position requires working shifts from 16:00 to 00:00 CET and collaborating with the Customer Success and Technical teams to escalate complex issues.

Responsibilities

Respond to customers via phone, WhatsApp, chat, and email
Help customers with platform features, settings, and standard workflows
Resolve Tier 1 non-technical questions and escalate complex issues

Skills

About South East Water

southeastwater.com.au

Headquarters

Frankston, Victoria, Australia

Company Size

501-1000 employees

Founded

1995

View Profile

Supporting healthy and liveable communities by delivering water, sewerage and recycled water services to 1.87 million people every day and every night.