Customer Support Agent (French Speaker)

Deliveroo(1 month ago)

Milan, ItalyOnsiteFull TimeJunior$52,225 - $70,394 (estimated)Deliveroo Cost Center Hierarchy

About this role

A Customer Support Agent (French Speaker) at Deliveroo is responsible for managing inbound inquiries from restaurant partners via email and phone, focusing on providing effective advice and resolving complaints promptly. The role requires meeting performance targets while offering administrative assistance, addressing accounts payable queries, and delivering excellent customer service. Candidates must have a minimum of two years of contact center experience, strong proficiency in French and English, and be skilled in CRM tools like Salesforce.

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Required Skills

Inbound Enquiries
Customer Service
KPI Achievement
Account Resolution
Administrative Assistance
Team Feedback
Complaint Resolution
Performance Targets
English Proficiency
French Proficiency

+9 more

About Deliveroo

deliveroo.co.uk

Deliveroo is a leading food delivery service that connects customers with their favorite local restaurants and takeaways, providing a wide range of cuisines delivered directly to their doors in as little as 30 minutes. The platform emphasizes convenience through its easy-to-use app and online ordering system, enabling users to track their orders in real time. Alongside food delivery, Deliveroo offers grocery and pharmacy items, as well as gift services, making it a versatile solution for all delivery needs. With its expanding presence across multiple countries, Deliveroo is committed to supporting local businesses and enhancing the dining experience for its users.