Customer Support Agent (German-speaking) - POS System Solutions -Remote

Philip Morris International(5 months ago)

RemoteFull TimeJunior$46,167 - $62,491 (estimated)Customer Support

About this role

A German-speaking Customer Support Agent at Concentrix provides front-line assistance for POS system solutions, working remotely from Portugal to support merchants and ensure operational excellence. The role focuses on maintaining client satisfaction and contributing to service improvement initiatives while offering opportunities for career growth and training.

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Required Skills

German
English
Communication
Empathy
Escalation Handling
Omnichannel Support
Problem Solving
Multitasking
Organization
Customer Service

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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