Customer Support Agent with English and Chinese
Amber Studio
About this role
Amber is seeking a Player Support agent to assist live game players with inquiries related to account settings, gameplay, purchasing, and troubleshooting. The role emphasizes community engagement, cultural understanding, and continuous improvement to deliver excellent customer experiences.
Skills
About Amber Studio
amberstudio.comAmber is a full‑service global game development company and integrated hub built by a collective of artisans across multidisciplinary international studios. They offer end‑to‑end development and co‑development services—spanning art, design, engineering, production, QA and live operations—to support projects from concept through launch and live service. With distributed teams and a craft‑driven approach, Amber combines creative expertise and technical capability to deliver high‑quality games for partners worldwide.
About Amber Studio
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Amber Studio.
Salary
$48k – $72k
per year