Customer Support Agent
Fresh Prints(3 days ago)
About this role
A Level 1 Customer Support Agent at Parsel acts as the frontline for customer communication, focusing on resolving delivery issues promptly to support the company's goal of high delivery reliability. The role involves executing predefined workflows, communicating effectively with customers, and adhering to performance metrics. It plays a key part in maintaining operational excellence within the logistics platform.
Required Skills
- Communication
- Ticketing Systems
- Attention to Detail
- Problem Solving
- Customer Service
- Logistics
- Workflow Management
- Empathy
- Documentation
- Time Management
Qualifications
- 1+ years of customer support experience
About Fresh Prints
freshprints.comFresh Prints is an online custom-apparel company specializing in trendy Greek life, sorority, fraternity, and club merchandise. Using a Canva-like design tool and a library of 6,000+ design ideas, customers can create personalized apparel and print on more than 2,000 products — t‑shirts, hoodies, sweatpants, hats, and more. The company targets students and student organizations, offering a design-first experience and broad product selection for rush, events, and everyday group merch.
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