Customer Support Agent
Fresh Prints
About this role
A Level 1 Customer Support Agent at Parsel acts as the frontline for customer communication, focusing on resolving delivery issues promptly to support the company's goal of high delivery reliability. The role involves executing predefined workflows, communicating effectively with customers, and adhering to performance metrics. It plays a key part in maintaining operational excellence within the logistics platform.
Skills
Qualifications
About Fresh Prints
freshprints.comFresh Prints is an online custom-apparel company specializing in trendy Greek life, sorority, fraternity, and club merchandise. Using a Canva-like design tool and a library of 6,000+ design ideas, customers can create personalized apparel and print on more than 2,000 products — t‑shirts, hoodies, sweatpants, hats, and more. The company targets students and student organizations, offering a design-first experience and broad product selection for rush, events, and everyday group merch.
Recent company news
Magnolia State LiveMississippi college senior discovers secret of success, generating more than $250,000 in apparel sales
1 day ago
Business WireCarter’s and Once Upon a Farm Launch Limited-Edition Apparel Collection Inspired by Farm-Fresh Ingredients That Fuel Childhood
1 month ago
www.nav.comBusiness owner story: Fresh Prints Shop
Jun 12, 2024
CanvasRebel MagazineMeet Krishay Ramesh
Mar 20, 2025
Inquirer.comThey talked about Charlie Kirk’s death on social media. Now, they’re getting death threats.
Sep 16, 2025
About Fresh Prints
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Fresh Prints.
Salary
$32k – $52k
per year
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