Customer Support Agent
flatrockinc
About this role
This role involves responding to customer inquiries via email and chat, diagnosing and resolving technical issues related to software products, and providing support for product use and configuration. The position requires collaboration with internal teams and staying informed about product updates to ensure excellent customer service.
Skills
About flatrockinc
flatrockinc.orgFlatrock Inc is a residential care provider that offers safe, family‑style homes for adults with disabilities. They deliver 24‑hour support including medical care, daily living assistance, and a range of on‑site amenities designed to promote comfort and independence. Flatrock emphasizes person‑centered, supportive environments and also provides resources for employees, careers, and family engagement.
About flatrockinc
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for flatrockinc.
Salary
$40k – $60k
per year