Customer Support Agent

The Customer Support Agent serves as the primary point of contact for employers, employees, and contractors via live chat, addressing inquiries related to payroll, benefits, and account management. This shift-based role ensures 24/7 support coverage by resolving issues efficiently, documenting interactions accurately, and escalating complex matters to specialized teams. The position requires strong communication skills, attention to detail, and the ability to maintain professionalism in a fast-paced environment.