Customer Support Agent

The Customer Support Agent provides high-quality customer service and assistance to users of a B2B AI-powered supply chain platform, serving as the primary point of contact for diagnosing and resolving issues while maintaining service level agreements. This remote, full-time role involves managing inbound queries, handling support tickets, and contributing to platform improvements and quality assurance. The position requires strong problem-solving skills, empathy, and proficiency with ticketing systems to ensure an outstanding customer experience.