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Customer Support Analyst II at PDI Technologies - ApplyBlast

Customer Support Analyst II

PDI Technologies

1 year ago

3.6 on Glassdoor

Southampton

Hybrid

Full Time

Senior

0 applicants

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About this role

A Customer Support Analyst II at PDI Technologies provides second-level technical support to customers using PDI POS software, manages case resolution from initial logging to final resolution, and collaborates with internal teams and partners to improve support processes.

Skills

Qualifications

2 years + experience in technical helpdesk support roleTechnical skills in SQL and database managementGood understanding of Payment systems & ProcessesWorking knowledge of Windows operating systems from Windows 7 onwardsBasic networking knowledge

About PDI Technologies

pditechnologies.com

Headquarters

Alpharetta, Georgia, United States

Company Size

501-1000 employees

Founded

1983

View Profile

PDI Technologies, Inc. provides software and technology solutions for fuel wholesalers and convenience retailers. Branded as "Connecting Convenience," their platform helps operators boost productivity, profitability, customer loyalty, and security. PDI offers convenience-store and wholesale-petroleum software to centralize retail operations, inventory and pricing, and other integrated services that streamline fueling and retail workflows. Retailers and wholesalers rely on PDI to improve margins and deliver a more consistent customer experience.