ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Customer Support Analyst at Amadeus IT Group - ApplyBlast

Customer Support Analyst

Amadeus IT Group

3 months ago

San Jose, CA

Onsite

Full Time

Junior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

As an entry-level Customer Support Analyst, you will serve as the first point of contact for the Hospitality Technical Support organization, resolving customer technical inquiries via phone, email, and chat. You will apply technical support best practices to troubleshoot system errors, data discrepancies, and browser compatibility issues while documenting all interactions in Salesforce. This role focuses on driving case resolution, meeting performance KPIs, and providing detailed guidance to clients using industry-leading hospitality solutions.

Responsibilities

Resolve customer technical inquiries via phone, email, and chat
Troubleshoot system errors and data discrepancies between systems
Document customer interactions and troubleshooting steps in Salesforce
Meet established Key Performance Indicators for case closure
Develop and document new resolutions from the Knowledge Base

Skills

Qualifications

Bachelor's Degree preferred

About Amadeus IT Group

amadeus.com

Headquarters

Madrid, Community Of Madrid, Spain

Company Size

10001+ employees

Founded

1987

View Profile

Discover how Amadeus' platform and technology help airlines, travel agencies, hotels and others connect, do business, and deliver better travel experiences.