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© All Rights Reserved. ApplyBlast.com
Airwallex
As a Customer Support Analyst at Airwallex, you will serve as the primary point of contact for customers, resolving inquiries via email and phone while communicating complex fintech concepts clearly. You will analyze customer feedback trends to identify operational improvements, enhance self-service tools, and collaborate with cross-functional teams to drive service excellence. This hands-on role requires a strong analytical mindset and the ability to turn customer issues into positive experiences while supporting continuous process optimization.
Airwallex is a trusted global payments and financial platform that helps businesses scale internationally with global business accounts, high-speed transfers, multi-currency cards, and online payments. It extends its offering with embedded finance and a complete financial infrastructure to streamline cross-border payments, payouts, and treasury management. Built with an API-first approach, Airwallex provides fast, low-fee international payments and broad currency coverage for developers and companies worldwide. By reducing traditional banking friction, Airwallex enables faster growth and smoother global commerce.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Airwallex.
Airwallex didn’t post a salary, so this is our estimate from similar listings.
54% above the average for this role