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Customer Support Analyst at Litmus - ApplyBlast

Customer Support Analyst

Litmus

5 months ago

4.7 on Glassdoor

Pune, Maharashtra, India

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Support Analyst at Litmus serves as the first point of contact for customers, handling inquiries, service requests, and product incidents. The role involves troubleshooting, guiding customers through Litmus Edge configurations, and escalating issues as needed while adhering to SLAs and contributing to knowledge base content.

Responsibilities

Triage and manage incoming incidents and service requests
Troubleshoot, resolve, and document customer issues
Create and maintain knowledge‑base and FAQ documentation

Skills

About Litmus

litmus.com

Headquarters

Cambridge, Massachusetts, United States

Company Size

51-200 employees

Founded

2005

View Profile

Litmus is an all‑in‑one email marketing platform that helps teams design, test, and optimize email campaigns. It offers inbox previews across email clients and devices, pre‑send QA (spam checks, link and accessibility checks), and analytics to track engagement and deliverability. The platform includes a drag‑and‑drop builder and code editor, collaboration workflows, templates, and integrations with major ESPs and marketing tools. Marketers and agencies use Litmus to catch rendering issues, improve deliverability, and make data‑driven decisions about their sends.