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© All Rights Reserved. ApplyBlast.com
OCLC
The Customer Support Analyst serves as the primary point of contact for library clients, managing and resolving support tickets for OCLC's cloud-based and distributed systems. This role involves providing first and second-line technical and functional support, troubleshooting issues, and coordinating with internal teams to ensure timely resolutions. The position also includes contributing to product improvements, developing support documentation, and training colleagues and clients.
Headquarters
Dublin, Ohio, United States
Company Size
1001-5000 employees
Founded
1967
OCLC is a nonprofit global library organization that provides shared technology services, original research, and community programs so that libraries can better fuel learning, research, and innovation.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for OCLC.
49% below the average for this role
