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Customer Support Associate I at CardWorks Servicing - ApplyBlast

Customer Support Associate I

CardWorks Servicing

2 months ago

3.3 on Glassdoor

Lake Mary, Florida, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Support Associate I serves as the primary point of contact for accountholders in a call center environment, handling inbound inquiries, providing account-related support, and ensuring a professional and consistent customer experience. The role follows established policies and compliance requirements, documents interactions accurately, and escalates complex matters as needed to contribute to customer satisfaction and retention.

Responsibilities

Respond to inbound telephone inquiries and provide account support
Research and resolve customer issues according to policies
Update and document customer information in system

Skills

About CardWorks Servicing

cardworksservicing.com

Headquarters

Syosset, New York, United States

Company Size

1-10 employees

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CardWorks Servicing is a consumer finance servicing provider delivering end-to-end servicing for credit cards and installment loans. It serves consumer and small business loans across the credit spectrum, from prime to non-prime, and offers asset management, backup servicing, portfolio and operational due diligence for capital providers and trustees. The company emphasizes data-driven, compliant servicing solutions.