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Customer Support Associate I at Zscaler - ApplyBlast

Customer Support Associate I

Zscaler

15 hours ago

3.3 on Glassdoor

Bangalore, Karnataka, India

Hybrid

Full Time

Junior

0 applicants

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About this role

The Customer Support Associate I role at Zscaler focuses on driving the seamless activation of products and services while ensuring technical accuracy through detailed URL analysis. As a key point of contact, the associate navigates technical migrations and service deliveries to provide an elite user experience for a global customer base. This hybrid position requires strong problem-solving skills, a growth mindset, and a deep commitment to customer success.

Responsibilities

Execute product activation tasks and analyze URLs for global customers
Manage inbound customer inquiries and route them to specialized teams
Partner cross-functionally to deliver complex services and technical features

Skills

Qualifications

CCNA certification

About Zscaler

zscaler.com

Headquarters

San Jose, California, United States

Company Size

5001-10000 employees

Founded

2008

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Zscaler is a cloud-native enterprise security company that delivers a zero‑trust platform to secure users, devices, and applications by inspecting traffic and enforcing access policies in the cloud. Its Zero Trust Exchange and SASE/SSE offerings — including Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), cloud firewall, browser isolation, and data protection — let organizations replace legacy VPNs and backhauled security with direct-to-cloud, policy-driven controls. Serving global enterprises, Zscaler applies AI/ML and automation for threat protection, data loss prevention, and scalability across hybrid/multi‑cloud, IoT/OT, and B2B environments to accelerate secure digital transformation.