Customer Support Associate with Italian

A Customer Support Associate at Planet provides Level 1 technical support to Hoist Network customers, resolving issues via phone, email, and remote troubleshooting. The role involves analyzing data to identify root causes, configuring security settings, and collaborating with Level 2 teams to ensure SLA compliance. Candidates must possess strong analytical skills, a background in TCP/IP networks, and the ability to work in a fast-paced environment.