Citizens Energy Group
A Customer Support Associate handles diverse customer inquiries regarding utility accounts, billing, service orders, and payment arrangements across multiple contact channels. This role involves using the Customer Information System to process service requests like move-ins and repair orders while communicating effectively with internal teams and external clients. Associates may also perform clerical, back office, and operator duties as operational needs require.
Headquarters
Indianapolis, Indiana, United States
Company Size
1001-5000 employees
Founded
1887
Citizens Energy Group is a locally owned utility serving the Indianapolis metropolitan area that plans, operates, and maintains essential energy and water infrastructure. Its operations include water and wastewater services, natural gas distribution, stormwater management and district thermal/energy services, along with conservation and customer assistance programs. The company emphasizes reliable service, infrastructure investment, public safety and environmental stewardship while offering online account management, billing, and emergency repair support. Citizens Energy Group also partners with municipalities and community organizations to advance affordability, energy efficiency and sustainability across central Indiana.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Citizens Energy Group.
57% below the average for this role
Customer Service Rep
Cleco
Patient Registration Representative
Medical University of South Carolina (MUSC)
Customer Service Clerk
City of Acworth
Patient Financial Services Representative
East Valley ER
UTILITY BILLING CLERK-FULL TIME
ApplicantStack
Member Experience Associate (FT)
Metropolitan Transportation Authority