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Customer Support Associate at Accenture - ApplyBlast

Customer Support Associate

Accenture

4 months ago

3.9 on Glassdoor

Texas

Onsite

Full Time

Junior

0 applicants

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About this role

As a Customer Support Associate at Accenture, you will deliver high-quality service to users and vendors by resolving queries efficiently via phone, chat, and email. The role involves meeting daily performance targets, escalating complex issues to appropriate stakeholders, and maintaining high customer satisfaction ratings. You will work onsite in San Antonio, TX, requiring flexibility to cover various shifts including weekends and holidays.

Responsibilities

Address user queries by clarifying root causes and educating users on platform usage
Meet daily targets and key performance metrics consistently
Conduct outbound calls to assist end users across diverse query types
Escalate information appropriately to Team Leads, QAs, and Operations Managers
Maintain professional interaction with the Accenture organization and client contacts

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

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Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.