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Customer Support Associate at Convera - ApplyBlast

Customer Support Associate

Convera

3 months ago

2.5 on Glassdoor

Santa Ana, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

A Customer Support Associate at Convera delivers high-quality support across phone, email, and digital channels by resolving customer inquiries efficiently and ensuring regulatory compliance. The role involves collaborating with peers to drive service excellence, maintaining accurate case documentation, and escalating complex issues with clear recommendations. This position is ideal for individuals passionate about customer experience who can apply sound judgment to resolve multi-step issues within a fast-paced environment.

Responsibilities

Handle inbound and outbound customer interactions across multiple service channels
Resolve customer issues using established procedures and product knowledge
Maintain accurate case documentation for auditability and quality assurance
Escalate complex matters to senior team members with supporting recommendations
Identify recurring issues and suggest practical process improvements to leadership

Skills

About Convera

convera.com

Headquarters

Seattle, Washington, United States

Company Size

1001-5000 employees

Founded

2021

View Profile

Convera is a global FX and cross-border payments specialist that helps more than 26,000 businesses manage foreign‑exchange risk and streamline international receipts and payments. The company combines payment rails, hedging and treasury solutions to secure more value in every cross‑border transaction and reduce exposure to currency volatility. Convera serves corporates and institutions with a technology‑driven platform, global network, and compliance capabilities to simplify multi‑currency flows and improve operational efficiency.