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Customer Support Associate at HCL Group - ApplyBlast

Customer Support Associate

HCL Group

3 months ago

Onsite

Full Time

Junior

0 applicants

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About this role

The role involves being the first point of contact for customers, handling inquiries via email or chat, troubleshooting issues, and ensuring timely and effective resolutions. The associate will also manage and update data in various systems, monitor interaction quality, and suggest workflow improvements, with comprehensive training provided.

Responsibilities

Respond to customer queries via email and chat
Enter, update, and manage data in systems and databases
Troubleshoot problems and provide solutions or escalations
Monitor quality and accuracy of customer interactions
Identify inefficiencies and suggest workflow improvements

Skills

About HCL Group

hcl.com

HCL Group is a pioneering Indian conglomerate established in 1976, recognized as one of India's original IT garage start-ups and an early innovator in modern computing. The Group operates a portfolio of companies spanning technology services (HCLTech), software products (HCLSoftware), healthcare solutions (HCL Healthcare), IT distribution (HCL Infosystems), and online education (HCL GUVI). It also invests in philanthropy, sports, and music through various strategic programs and foundations.

About HCL Group

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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Salary

Estimated

HCL Group didn’t post a salary, so this is our estimate from similar listings.

14% below the average for this role

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