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Customer Support Associate at Synthesia - ApplyBlast

Customer Support Associate

Synthesia

2 months ago

4.4 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Customer Support Associate at Synthesia will serve as the frontline point of contact for customers, handling inquiries and issues via email, chat, and social media. The role involves providing accurate information, escalating complex cases, and maintaining records in CRM systems while meeting performance metrics.

Responsibilities

Respond to customer inquiries via email, chat, or social media
Escalate complex issues to Tier 2 support
Maintain accurate customer information in CRM systems

Skills

About Synthesia

synthesia.io

Headquarters

London, England, United Kingdom

Company Size

201-500 employees

Founded

2017

View Profile

Synthesia is an AI video platform for businesses that turns text into video using realistic AI avatars and voices in 160+ languages. The platform includes a web-based studio, templates, avatar customization, localization and an API to enable scalable, brand-consistent video production without cameras or actors. It serves enterprise training, marketing, onboarding and internal communications, helping teams create engaging videos quickly and cost-effectively.