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Customer Support Associate at Convera - ApplyBlast

Customer Support Associate

Convera

1 month ago

2.5 on Glassdoor

Vilnius, Vilnius County, Lithuania

Hybrid

Full Time

Junior

0 applicants

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About this role

Convera is seeking a Customer Support Associate to deliver high-quality customer and operational support across customer service, transaction processing, and collections activities. The role involves handling customer enquiries, processing transactions accurately, resolving payment and account-related issues, and ensuring compliance with company policies and regulatory requirements. This hybrid position requires strong problem-solving skills and the ability to manage competing priorities while providing timely, customer-focused solutions.

Responsibilities

Handle inbound and outbound customer interactions across multiple channels
Process transactions accurately and resolve payment and account issues
Ensure compliance with regulatory and internal policy requirements

Skills

About Convera

convera.com

Headquarters

Seattle, Washington, United States

Company Size

1001-5000 employees

Founded

2021

View Profile

Convera is a global FX and cross-border payments specialist that helps more than 26,000 businesses manage foreign‑exchange risk and streamline international receipts and payments. The company combines payment rails, hedging and treasury solutions to secure more value in every cross‑border transaction and reduce exposure to currency volatility. Convera serves corporates and institutions with a technology‑driven platform, global network, and compliance capabilities to simplify multi‑currency flows and improve operational efficiency.