Customer Support Associate

The Customer Support Associate serves as the frontline point of contact for TicketManager customers, primarily supporting general and non-paid support accounts by resolving day-to-day questions across the platform. This role involves troubleshooting common issues, conducting customer trainings, and maintaining accurate case documentation while communicating directly with customers via phone, Zoom, email, and chat. The position is designed to build foundational product knowledge and customer-service skills, with opportunities to grow within the Customer Support organization.