Citizens Energy Group
The Customer Support Associate handles customer inquiries via chat, phone, social media, and email, addressing issues such as bill reviews, account updates, and payment arrangements. This role involves processing service orders, utilizing the Customer Information System, and collaborating with other departments to ensure timely resolutions. Associates may also perform operator and clerical duties as needed.
Headquarters
Indianapolis, Indiana, United States
Company Size
1001-5000 employees
Founded
1887
Citizens Energy Group is a locally owned utility serving the Indianapolis metropolitan area that plans, operates, and maintains essential energy and water infrastructure. Its operations include water and wastewater services, natural gas distribution, stormwater management and district thermal/energy services, along with conservation and customer assistance programs. The company emphasizes reliable service, infrastructure investment, public safety and environmental stewardship while offering online account management, billing, and emergency repair support. Citizens Energy Group also partners with municipalities and community organizations to advance affordability, energy efficiency and sustainability across central Indiana.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Citizens Energy Group.
Social Media Support (Non-Voice Customer Service) – Mandarin
Cross Border Talents
Customer Service Representative 1
Global Payments
Customer Care Representative
Tokio Marine HCC
Senior Associate - Operations
WNS Global Services
Customer Service Representative
Siteline
Customer Service Associate
Digitide Solutions Limited Official Website